Ordering + Returns
Once you’ve received your shipping confirmation email, you can track the status of your delivery by visiting the USPS website and entering your tracking number. If you need to cancel or change your order, email us immediately at ciao@arnocooperative.com and we’ll do our best to modify it before it ships. If it’s already been packed, we won’t be able to change it, but we'll be happy to provide you with a pre-paid return shipping label.
Returns: We accept returns on new, unworn items in original packaging for 14 days after delivery of the package. If you'd like to make a return, please email us at ciao@arnocooperative.com with the name used to make your order, and we'll email you back right away with a pre-paid USPS return ship label. Refunds will be credited to the original form of payment.
Fit & Sizing
Most of our styles run true to size, but the fit notes on each product page will indicate if a style runs slightly large or small. We use American sizing to make things easier. If you have any questions on fit, please email us at ciao@arnocooperative.com and we'll be happy to give you a consult. Returns are free if the size doesn’t work out.
Care Instructions
For leather: clean marks with a damp cloth, and treat with a leather conditioner for extra TLC.
For suede: protect with a water-repellant spray. To clean and remove light scuff marks on suede, gently sweep with a dry soft brush after wearing. For more prominent marks, use a suede eraser. If you have any questions or concerns about our products, write us at ciao@arnocooperative.com